A man with a lavender shirt has two finders on a window that has an emblem of “FAQ”

WebStop FAQs

Click the plus icon to get the answer.

How Do I Submit a Ticket?

If you want to submit a ticket, click the “Contact” tab in the upper right side of any page as seen below. In the drop-down menu click “Submit Ticket”. On the following page you must login to submit a ticket or register to submit a ticket. It only takes minute and is very easy to do.

WebStop.net

If If you need to register look for the green text-link “Register Now!” in the lower left hand part of the page. The red arrow points to it below:

Screenshot of Webstop's Register Page for FAQs

On On the register page you will need to enter a Username and Email Address.  This form will most likely look familiar to you because it’s the same form you use to login to your Dashboard.

WebStop.net screenshot of register form.

 

The page will refresh with the text at the top of the form “Registration Complete. Please check your email.” When you check your email make sure you also check your spam folder just in case. If it takes longer than 15 minutes send us a message at: support (at) webstop (dot) net. (Sorry for spelling it all out. We are trying to avoid web scrapers and spammers.)

WebStop.net Registration Form

Open your email and look for an email with “WebStop Support” in the subject line. Click on the link inside to activate your account. You will be taken back to the WordPress form where you can create a new password or use the one that has been created for you.

 

If you create your own password click the “Reset” and then you are done. You can now Submit a Ticket and any future tickets.

 

                                                  

 

What do I need to provide you with once I sign up?

Once you sign up for one of our Plan or Services you will be sent to to another page. On that page we will get your WordPress Dashboard and Control Panel credentials. You can view this page and submit your details Here.

We respect your personal information. Your login credentials, and all other information we collect will be kept secure and never shared. Additional information can be found in our Privacy Policy and Terms of Service.

My site is broke and I am getting an error message. Can you help?

Our Fix WordPress Errors Service will resolve any problems you have.

I need some changes done to my website. Can you help?

Currently, we are only doing minor changes on WordPress websites. Please Submit a Ticket with the changes you would like done.

My website loads slow, can you speed it up?

Our Velocity Plan focuses specifically on speed.

My website has been hacked! Can you fix it?

Yes, we can. We will do a thorough scan and cleaning of any Malware. We do not just remove it but we will track down how the Malware got in.

If your boat fills up with water and you empty it, simple enough… But you need to find the hole so it does not happen again, right? The same applies to Hackers & Malware. For more check out our WordPress Malware Removal.

How is your WordPress Maintenance Service different from others?

Without sounding too cliché, we have literally “Been in your shoes”. In the past, we have used an array of WordPress Maintenance, Design and Development Services. (This was for a different business) At the time, our website was the business. There was no established brick & mortar building to fall back on. If the website went down, so did the business. Today, many businesses only have an online storefront.

Depending on your knowledge of WordPress and Development in general. You may be at the mercy of a WordPress Services Company just like we were many years ago.

We know what it feels like when your website goes offline. Then panic sets in because you have no idea how to fix it or even know why it went offline for that matter. To add to the stress, you have paying customers that rely on that website to be online. Regardless of what our business hours may state. We are really 24/7 and will never leave you hanging.

I do not see what I am looking for in these FAQs?

If you do see in the questions and answers what you are looking for you can Submit a Ticket.

How can I contact WebStop?

By Creating a Ticket, or using the Contact Form, and Chat. To Chat, look for the green icon down in the right hand corner of our Cover/Home page.

Do you offer White Label Services?

Yes, if you are an agency, freelancer or just want White Labeled Services. Create a Ticket with your details and we will set up a time to talk further.

I would like to learn more about WordPress, can you help?

Yes, we can. We do not list tutorials like some other companies do. We find that many companies/people who are looking for our type services often do not have the time. Which is one of the reasons for hiring us. Create a Ticket and we will help you out.

Can I really cancel at any time?

Yes, you can. There are no minimum time periods you must fulfill before cancelling.

What if there are problems when you update the WordPress Core, Themes or Plugins?

When you sign up for any of our Maintenance Plans they include the Core, Theme and Plugin updates. If there are any problems, we will take care of it. If we are not able to fix the problem in a reasonable amount time. Your backup will be installed to mitigate the down time. We will contact you and go into the details further.

What if I have multiple websites and want to use your services on all of them?

First, please Create a Ticket and tell us how many sites you have. Briefly tell us a little bit about each site such as type of business. When we have all the details we will put together a custom package. We do offer discounts for some businesses.

When will I get a response once I submit a ticket?

Tickets are worked on in the order they are received. As soon as you submit your ticket it’s put in the queue. We strive to resolve all issues within a few hours of receiving them. Sooner the better. Websites that have went offline for any reason will get priority service. We want your website back online ASAP!

I am seeing a warning when I try to view my website? Is it Blacklisted?

If you are seeing warnings, then Yes, Google has most likely blacklisted your website. Your website been hacked, and some type of Malware is occupying your website. Take a deep breath and try to chill. This happens all the time to thousands of websites around the globe. Yours is not the first nor will it be the last. We will get your site cleaned and start the process to get your website removed from any blacklists.  You can view our WordPress Malware Removal Plan Here.

After signing up, how long before my plan is up and running?

It depends on which plan you purchased and what’s happening on that particular day.We want you up and running as soon as possible.

 

Do you really offer a no strings free consultation, even if I have not paid for any plans yet?

Yes, we do. You can set up your Free Consultation anytime you want.

If I sign up for a WebStop Maintenance Plan, do I have to use a different hosting company?

No, but we can see why a lot people think this when signing up for WordPress Maintenance Services. Many companies that offer services like ours do offer hosting and try to get their customers to convert to their hosting plan. You can stay with your current host.

If you are looking for hosting or want to make a change, we would be more than happy to help. There are a handful of reputable hosting companies that we recommend. Submit a Ticket with your questions.

Do you offer Maintenance for Ecommerce WordPress websites?

Yes, but you will need to sign up for our Velocity Plan. Ecommerce sites use more resources and take up more resources and time.

What can happen to my website if it goes without Maintenance?

All websites need some type of maintenance regardless if they are built on the WordPress platform or not. WordPress now powers just over 30% of the internet. Being popular can make you a big target for hackers. Many of the core updates from WordPress include fixes where WordPress found vulnerabilities, or a hacker showed them the way. The number #1 reason is security, if that isn’t enough.

Please let us know if you have any questions regarding our WordPress Maintenance Plans with your questions. Just Submit a Ticket with your questions.

What if Google flags my website as having Malicious Malware?

We can help and have a specific plan just for Malware Removal.

30-Day Money Back Guarantee and No Contract – What’s the Catch?

There is no catch. If you are not completely happy for any reason. That is within the first 30 days of your initial signup, we will give you a full refund. View our Plans.

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