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WebStop FAQ

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Submit a ticket and send us your WordPress Login and Password along with the URL/Website Address. We also need your Hosting Control Panel Credentials such as the Login and Password along with the URL/Website Address. Just send Submit a Ticket or email with the above details and you should be all set!

If you are not sure of how to get those details, you can still sign-up or submit a ticket. We can help you obtain those details.

We respect your personal information. Your login credentials, and all other information we collect will be kept secure and never shared. Additional information can be found in our Privacy Policy and Terms of Service.

Without sounding too cliché, we have literally “Been in your shoes”. In the past, we have used an array of WordPress Maintenance, Design and Development Services. (This was for a different business) At the time, our website was the business. There was no established brick & mortar building to fall back on. If the website went down, so did the business. Today, many businesses only have an online storefront.

Depending on your knowledge of WordPress and Development in general. You may be at the mercy of a WordPress Services Company just like we were many years ago.

We know what it feels like when your website goes offline. Then panic sets in because you have no idea how to fix it or even know why it went offline for that matter. To add to the stress, you have paying customers that rely on that website to be online. Regardless of what our business hours may state. We are really 24/7 and will never leave you hanging.

Our Velocity Plan focuses specifically on speed.

Currently, we are only doing minor changes on WordPress websites. Please Submit a Ticket with the changes you would like done.

Our Fix WordPress Errors Service will resolve any problems you have.

There is no catch. If you are not completely happy for any reason. That is within the first 30 days of your initial signup, we will give you a full refund. View our Plans.

We can help and have a specific service just for Malware Removal.

All websites need some type of maintenance regardless if they are built on the WordPress platform or not. WordPress now powers just over 30% of the internet. Being popular can make you a big target for hackers. Many of the core updates from WordPress include fixes where WordPress found vulnerabilities, or a hacker showed them the way. The number #1 reason is security, if that isn’t enough.

Please let us know if you have any questions regarding our WordPress Maintenance Plans with your questions. Just Submit a Ticket with your questions.

Yes, but you will need to sign up for our Velocity Plan. Ecommerce sites use more resources and take up more resources and time.

No, but we can see why a lot people think this when signing up for WordPress Maintenance Services. Many companies that offer services like ours do offer hosting and try to get their customers to convert to their hosting plan. You can stay with your current host.

If you are looking for hosting or want to make a change, we would be more than happy to help. There are a handful of reputable hosting companies that we recommend. Submit a Ticket with your questions.

Yes, we do. You can set up your Free Consultation anytime you want.

It depends on which plan you purchased and what’s happening on that particular day. We want you up and running as soon as possible. 

If you are seeing warnings, then Yes, Google has most likely blacklisted your website. Your website been hacked, and some type of Malware is occupying your website. Take a deep breath and try to chill. This happens all the time to thousands of websites around the globe. Yours is not the first nor will it be the last. We will get your site cleaned and start the process to get your website removed from any blacklists.  You can view our WordPress Malware Removal Plan here.

Tickets are worked on in the order they are received. As soon as you submit your ticket it’s put in the queue. We strive to resolve all issues within a few hours of receiving them. Sooner the better. Websites that have went offline for any reason will get priority service. We want your website back online ASAP!

It depends on which plan you purchased and what’s happening on that particular day. We want you up and running as soon as possible. 

When you sign up for any of our Maintenance Plans they include the Core, Theme and Plugin updates. But more importantly, if there are any problems, we will take care of it. If we are not able to fix the problem in a reasonable amount time. Your backup will be installed to mitigate the down time. We will contact you and go into the details further.

If you do the updates on your own and run into problems. But you are not signed up for any of our maintenance plans you have two options:

You can sign up for our Fix WordPress Errors Service. It is a One-time fee of $47.00 and we will fix your problem.

The second option is to sign up for one of our Maintenance Plans which charges a month to month fee. There is no minimum time frame you have to fulfill, no contracts, and you can cancel at anytime. 

A Maintenance Plan is much more cost affective. The health and security of your website will be maintained around the clock. If any problems arise, they will be rectified in a timely fashion.  

Yes, you can. Again, there are no minimum time periods you must fulfill before cancelling.  Some companies require that so we like to make it clear that its some we do not do.

We would be more than happy to provide you with some WordPress materials for learning. Some companies like ours will provide the learning materials in their plan. We have found that the majority of companies or people who are looking for our type of services are often strapped for time. Which is one of the reasons why are hired. Submit a Ticket, and let us know what you are interested in learning if it is anything specific or just WordPress in general.

Yes, if you are an agency, freelancer or just want White Labeled Services. Submit a Ticket with your details and we will set up a time to talk further.

By Submit a Ticket, or using the Contact Form, and Chat. To Chat, look for the green icon on the Chat Page.

Submit a Ticket with your questions or concerns.